Frequently Asked Questions Know More
- Can you change the background of my photo?
Absolutely! In a lot of cases, we can find or create a free background image to put on your photo from our own resources, for example, standard beaches, gardens, rooms, walls or floors, neon lights, etc.
Sometimes we can’t find what you need (e.g. a lonely desert with just a green double-decker bus driving along with a monster in the driving seat). In that case, we will contact you straight away and you may need to upload the background image by yourself, or choose a new one.
- Will you claim the copyright?
No, we don’t claim any copyrights to our edit work on images submitted by customers. You are always the only copyright owner.
- What can I do if I am unhappy with your work?
Zino offers a 100% satisfaction guarantee. If you are unhappy with the edited work, please follow these quick steps:
Firstly, request a free revision. The designer might have misunderstood your instructions at the beginning of the project. Please be patient in this case, and request a free revision with additional instructions or explanations, which will help the designer to better understand what you are after.
If you think that the designer can’t understand what you need, or cannot provide the service, please contact us and we will ask another designer to work on your photos instead.
If the work still doesn’t meet your standards, please contact us with any concerns you might have and we will do our best to sort them out.
- How long do I need to wait for your work?
We work above industry standards by providing a turnaround guarantee from 24 to 48 hours based on the service you’ve chosen. We also provide an option for you to choose a longer delivery time in order to gain extra credits in return. If we fail to deliver in the time frame, a full refund will be provided
- Under what conditions do you reject my order?
Before we start to work on your photos, our designer team will carefully analyze your photos with their expertise and knowledge, and decide what work is required. If the requirements for your photos goes beyond the technical limit of our team, we will cancel your order and provide a full refund as soon as possible.
- How does Zino work?
Zino has hundreds of designers and retouching artists working 24/7. When you order our services, one of our artists will begin working on your project immediately, and shall upload the edited photos as soon as they finish. You can request a free revision if the work doesn’t satisfy you 100%.
- What is a Reference Picture?
A Reference Picture can help you better describe how you want this project to be done. For example, if ‘eyes.jpg’ has a similar effect to what you want on your photo, you can send it as a Reference Picture and tell us in the instruction, e.g. “please can you make my eyes look the same as the girl in Reference Picture, eyes.jpg”. Also, if you need us to put a new background on your image, you can send the intended background image as a Reference Picture too. You do NOT need to pay any extra for a Reference Picture.
- How do I receive your work?
When we finish the work, an email notification will be sent to you with a special link which will lead you to the project page. Just click ‘Download’ and the work will be downloaded to your computer or drive. We may also send by email attachment if you prefer – just ask.
- How to order a background-changing service?
Please follow these steps for requesting a background change:
- Upload your main photo (e.g. your own body) and the background image (e.g. Florida beach) in the same project.
- Set the background image as a Reference Picture. That way you don’t pay anything for it.
- Order the service. You only need to pay for the main photo.
- Do you accept RAW images online?
Of course! We have seamless support for most RAW images, including NEF, CR2, CRW, DNG, etc. For some special RAW images, it may take slightly longer to generate the thumbnails online. If you happen to see empty thumbnails generated from your RAW images, don’t worry! Just continue your order and we will take care of it for you.
- Can you buy background images for me?
No, unfortunately we don’t buy background images for customers. It’s a good idea to check out professional stock photo agencies if you need to buy any background images, or you can search creative commons.
- What do you mean by “Completely Risk-Free”?
This is our way of ensuring customer satisfaction every time. If you are not satisfied with our work, you can submit additional instructions for a revision of the work and we will revise your photo edit for free until you are fully satisfied. To us, your satisfaction matters more than anything else.
- Will my photos (and edited photos) be safe?